Effective date: 02 June 2026

Terms of Service

These Terms of Service («Terms») govern Your access to and use of the website https://pawook.ai («Website») and the generative AI production services provided therein («Services»). These Terms constitute a legally binding agreement entered into between Oleksii Bondarenko, with the address at Austria, Vienna, Heiligenstädter Str. 93/15, VAT number: ATU81582128 («Pawook», «We», «Us», and «Our»), and the individual or legal entity accessing or using the Services («You», «Your», «User»). Pawook and You are known as «Party» separately, or «Parties» together. These Terms are binding and must be followed by each individual or legal entity using the Services. In addition to these Terms, Your use of the Services is also governed by Our Privacy Policy.

BUSINESS USE ONLY. If You are acting as a private individual, You represent and warrant that You are using the Services for Your business, commercial, or professional purposes, and You will not use the Services as a consumer (i.e., for personal, family, or household needs).

By completing the registration process and/or giving Your consent by clicking the respective «I agree» button (or similar wording) when accessing the Website through any device, You confirm that You have read, understand, and agree to be bound by these Terms, Our Privacy Policy (incorporated herein by reference) (the «Agreement»), and any other related documents, policies, and applicable law. The Agreement includes, without limitation, all agreements, commitments, and understandings reached between the Parties in relation to the provision of the Services.
If You accept these Terms on behalf of a company or other legal entity, You represent and warrant that You have the authority to bind that entity to these Terms, and «You», «Your», or «User» shall refer to that entity.

PLEASE READ THESE TERMS CAREFULLY AS THEY DETAIL IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, CERTAIN RESTRICTIONS AND LIMITATIONS, AND EXCLUSIONS TO OUR LIABILITY. BY ACCESSING AND USING THE SERVICES: (1) YOU ACCEPT AND CONSENT TO THE TERMS, (2) YOU ACKNOWLEDGE THAT THE TERMS ARE A LEGALLY BINDING AGREEMENT, (3) YOU ACKNOWLEDGE THAT YOU HAVE READ ALL OF THE FOLLOWING TERMS AND CONDITIONS AND ACCOMPANYING POLICIES, AND (4) YOU AGREE TO BE BOUND BY ALL SUCH TERMS AND CONDITIONS AND POLICIES AS A PARTY TO THIS AGREEMENT AND, IF YOU ARE AN EMPLOYEE OR AGENT, TO BIND YOUR EMPLOYER OR PRINCIPAL.
IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND POLICIES OR ARE NOT PROPERLY AUTHORIZED TO BIND ANY LEGAL ENTITY, EMPLOYER, OR PRINCIPAL, PLEASE LEAVE THE WEBSITE AND STOP USING THE SERVICES.

Should You have any questions or concerns regarding these Terms, please don't hesitate to reach out to Our support team for clarification using the e-mail address support@pawook.ai.

1. ACCESS TO THE WEBSITE AND SERVICES

1.1. Right to Use the Website. Access to the Website and Services is provided subject to the registration and Subscription requirements set out in the Agreement. Users access and use the Services at their own risk, to the extent permitted by applicable law. To the extent the EU AI Act (Regulation (EU) 2024/1689) applies to Your use of the Services, You acknowledge that You act as a «deployer» (as defined in Article 3(4) of the EU AI Act) when You use the AI systems provided or accessed through the Website under Your authority and in the course of Your professional or business activity. In such capacity, You assume the respective legal obligations assigned to deployers under the EU AI Act. Nothing in these Terms shall be construed as altering the mandatory statutory allocation of responsibilities between providers and deployers under Article 25 or other applicable mandatory provisions of the EU AI Act.

1.2. Scope of Services. The Services consist of access to a cloud-hosted generative AI production interface provided via the Website that enables Users to create, configure, and manage AI-powered workflows to execute Generations for the production of advertising creatives, visual or audio assets, text, and other results made available for export using integrated artificial intelligence technologies (collectively, «Output»). This includes access to workflow creation and management tools, integration with third-party AI model providers via User-provided API credentials, access to Pawook-hosted tools and models for video editing, subtitle generation, and other production functions, as well as usage analytics, reporting, Generation tracking, and technical support in connection with the operation of the Website. The Website functions as an orchestration layer that integrates multiple third-party AI models through a unified interface, the functionality of which is inherently dependent on such third-party AI models not owned, operated, or controlled by Pawook. For the purposes of the Agreement, a «Generation» means each individual successful execution of a discrete functional production task within the Website’s workflow interface that results in a specific Output. For the avoidance of doubt: (i) a Generation is counted and billable the moment it is technically completed and made available within Your Account, regardless of Your subjective satisfaction with the aesthetic, artistic, or creative quality of the final Output; (ii) standard utility nodes (e.g., image display, video playback, audio playback, text display) are excluded from Generation counts; (iii) a single workflow run may produce multiple Generations depending on the number of action nodes executed.

1.3. Access Grant and Restrictions. Subject to Your compliance with the Agreement and timely payment of all applicable fees, Pawook grants You a limited, worldwide, non-exclusive, non-sublicensable, revocable, and non-transferable right to access and use the Website and the Services solely for Your internal business purposes during the term of the Agreement. You acknowledge Your responsibility to ensure a sufficient level of AI literacy among Your personnel using the Services, enabling them to understand the capabilities and limitations of AI-generated Outputs. This access grant does not constitute a sale of any software, and all ownership rights remain exclusively with Pawook. You shall not (and shall not permit any third party to): (i) access the Website's source code, reverse engineer, decompile, or disassemble any part of the Services; (ii) modify or create derivative works based on the Services; (iii) use the Services to develop or create a service or product that is substantially similar to or competitive with the Services; or (iv) sublicense, resell, rent, lease, or otherwise make the Services available to any third party, or use the Services to provide software-as-a-service offerings to others.

1.4. Modification and Discontinuation. Pawook reserves the right to modify, suspend, or discontinue any aspect of the Website or Services at any time, including but not limited to the availability of any feature, integration, or content, particularly to ensure technical stability, security, or regulatory compliance, and You agree that Pawook shall not be liable to You or to any third party for any such modification, suspension, or discontinuance, except as expressly provided in the Agreement.

1.5. No Professional or Legal Advice. Any Outputs generated by using the Services are provided for informational and creative purposes only. Pawook does not guarantee the accuracy, completeness, or suitability of any such Output for any specific purpose, including compliance with AI transparency or advertising obligations, and disclaims any liability for actions taken or not taken based on such Output. Users acknowledge that the Services do not constitute legal, financial, investment, or any other form of professional advice.

2. ELIGIBILITY

2.1. Access to and use of the Website and Services are contingent upon meeting certain eligibility criteria. By accessing or using the Website and/or the Services, You affirm that You meet these requirements and agree to abide by the Agreement, and any other policies or guidelines referenced herein. If You do not agree with any provision of the Agreement, You must immediately discontinue Your use of the Website and Services.

2.2. Business Use Affirmation. The Services are intended exclusively for commercial and professional use. By accepting these Terms, You represent and warrant that You are not a consumer (as defined by EU Directive 2011/83/EU or other applicable laws) and that You will use the Services solely for Your business, trade, or professional purposes.

2.3. Age Requirement. You must be at least eighteen (18) years old, or the age of legal majority in Your jurisdiction, to access or use the Website and Services.

2.4. Compliance with Laws and Restricted Users. You must comply with all applicable laws, rules, and regulations governing Your use of the Website and Services, including those related to privacy, data protection, intellectual property, and online conduct. Furthermore, You represent and warrant that: (i) You are not located in, established under the laws of, or ordinarily resident in any country or territory subject to comprehensive economic sanctions or trade embargoes administered by the European Union, the United States, or other applicable governmental authorities; (ii) You are not identified on any applicable government list of prohibited or restricted parties; and (iii) You have not been previously banned or suspended from using the Services by Us.

2.5. Right to Refuse or Verify. Pawook reserves the right, at its sole discretion, to refuse to offer the Services to any person or entity and to change the eligibility criteria at any time. Failure to meet any eligibility requirement may result in the immediate suspension or termination of Your access to the Website and/or the Services. We reserve the right to verify Your eligibility at any time and to take appropriate action, including but not limited to requesting additional information or documentation, to ensure compliance with the Agreement.

3. ACCOUNT

3.1. Account Registration. To access and use the Services, You must register for an account («Account») by completing the registration form on the Website. You agree to provide accurate, current, and complete information during the registration process and to keep such information updated. We reserve the right to suspend or terminate Your Account if any information provided proves to be inaccurate or incomplete.

3.2. Account Management. Upon registration, You may configure Your Account through the Website's settings interface. You are solely responsible for maintaining the confidentiality of Your Account credentials and for all activities conducted through Your Account, whether authorized or unauthorized (except to the extent such unauthorized access is directly caused by Pawook's breach of its security obligations). You shall promptly notify Us at support@pawook.ai if You believe Your Account credentials have been compromised or if there is any unauthorized use of the Services. Pawook shall not be liable for any losses caused by unauthorized use of Your Account, except to the extent directly caused by Pawook’s proven breach of its technical security obligations.

3.3. Account Suspension or Termination. Pawook reserves the right, at Our sole discretion, to suspend or restrict Your Account or access to the Services at any time if You violate the Agreement, if We suspect fraudulent or unlawful activity, or to protect the security of the Website. You may terminate Your Account at any time by submitting a written request to Pawook's support team at support@pawook.ai. Upon termination, Your right to use the Services for further production and generation will be revoked. Prior to the permanent deletion of Your Account, You will be granted a limited period of ten (10) business days to export Your assets and generated Outputs. Following this period, Pawook reserves the right to permanently delete Your data and Outputs from its servers. You acknowledge that Account termination does not relieve You of any outstanding payment obligations, including overage charges, accrued prior to termination, and any previously paid fees are non-refundable.

4. ACCEPTABLE CONDUCT; UNAUTHORIZED USE

4.1. Compliance and Responsibility. You agree that Your use of or interaction with the Website and the Services shall be diligent, lawful, and in compliance with all applicable laws, regulations, and rules, as well as the Agreement. You expressly accept that the use of the Services will be carried out under Your sole and exclusive responsibility.

4.2. Prohibited Content and Actions. You shall not access, browse, use, or interact with the Website and the Services, or submit any content to the Website, that:

is fraudulent, criminal, defamatory, obscene, discriminatory, or breaches any applicable law;
infringes upon the intellectual property, privacy, or proprietary rights of Pawook or any third party;
is generated with the intent to deceive any person as to its artificial nature, in violation of the transparency obligations under the EU AI Act (Regulation (EU) 2024/1689);
involves any prohibited AI practices, including but not limited to deploying subliminal or manipulative techniques to distort human behavior, exploiting vulnerabilities of specific groups, or social scoring; or
generates, distributes, or promotes illegal content, including child sexual abuse material (CSAM), content inciting violence or terrorism, or content that violates any third party's rights.

4.3. Technical Restrictions. You shall not (and shall not permit any third party to):

copy, modify, adapt, translate, reverse engineer, decompile, or disassemble the Website, the Services, or any underlying models or algorithms;
resell, lease, or sublicense the Services, or use Our confidential information to develop a competing product or service;
bypass, circumvent, or manipulate any technical measures implemented by Pawook to monitor licenses, Generation counts, or AI safety filters;
probe, scan, or test the vulnerability of the Website or its infrastructure without Our prior written consent;
interfere with the normal operation of the Services or transmit viruses, malware, or other malicious code; or
use any robot, spider, crawler, data mining tool, or other automated means to access, scrape, or extract data from the Website or Services.

4.4. Enforcement and Suspension. Any use of the Website or the Services in breach of this Section is strictly prohibited and constitutes a material breach of the Agreement. Pawook reserves the right to investigate any violations of applicable law, cooperate with law enforcement authorities, and immediately suspend or terminate Your Account and access to the Services without prior notice. You agree to indemnify and hold harmless Pawook and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to Your breach of this Section or any applicable law.

5. SUBSCRIPTIONS AND PROVISION OF SERVICES

5.1. Provisioning and Acceptance. Upon Your successful registration and activation of a Subscription Plan (as defined below), Pawook shall provide a dedicated environment within the Website's shared cloud infrastructure (the «Workspace»). Through the Workspace, You can access the Services, configure workflows, manage API credentials, and organize Your production activities. The Services shall be deemed fully delivered and accepted by You upon the first successful execution of a Generation within Your Workspace. You expressly agree that any access to or use of Your Workspace and/or Account by any other person or entity shall be deemed for all purposes of this Agreement to be an access or use by You personally, and You shall remain solely responsible and liable for all activities, data processing, and Generations executed thereunder.

5.2. Subscription Plans. The Services are provided on a subscription basis («Subscription»). The specific features, functional capabilities, and resource allocations (such as Generation quotas and cloud storage volume) available to You are strictly determined by the specific tier or package You select («Subscription Plan»). The up-to-date details, limits, pricing, and specific conditions governing each Subscription Plan are published and regularly updated within the dedicated pricing or Subscription section of the Website interface. These parameters are incorporated into this Agreement by reference. Pawook reserves the right, at its sole discretion, to modify, update, or discontinue any features, functionality, or components of the Subscription Plans at any time.

5.3. Paid Trials. Pawook may, at its sole discretion, offer access to the Services on a paid trial basis for a specified limited period («Paid Trial»). The duration, applicable fee, and specific terms of the Paid Trial will be disclosed to You at checkout. Unless You actively cancel Your Subscription before the expiration of the Paid Trial period, Your Paid Trial will automatically convert into a standard recurring Subscription Plan at the then-current regular rate, and Your designated payment method will be charged accordingly. Fees paid for any Paid Trial are strictly non-refundable.

5.4. Upgrades and Downgrades. You may request to modify Your Subscription Plan at any time by submitting a written request to Our support team via email at support@pawook.aithrough the Account settings interface. Depending on whether You choose to upgrade or downgrade Your Subscription Plan, Your available features, functional capabilities, Generation quotas, and storage allocations will either expand or be reduced. If You choose to upgrade Your Subscription Plan, the expanded features, increased Generation quotas, and additional storage allocations will become available to You immediately upon confirmation. If You choose to downgrade Your Subscription Plan, the reduction in features and resource quotas will not take effect until the beginning of Your next billing cycle. Pawook expressly disclaims all liability for any loss of technical functionality, historical data, or storage capacity resulting from Your decision to downgrade Your Subscription Plan.

5.5. Automatic Renewal of Access. To prevent any disruption to Your production workflows, Your Subscription and access rights to the Workspace will automatically renew at the end of each billing cycle for a subsequent period of equal length, unless You cancel Your Subscription prior to the renewal date. Upon cancellation, You will retain full access to the Services until the end of the current billing cycle, after which Your ability to execute new Generations will be restricted.

6. THIRD-PARTY AI MODELS AND INTEGRATIONS

6.1. Inherent Dependency and Disclaimer. The Services provided via the Website integrate multiple third-party AI models and services («Third-Party Models») through a unified orchestration interface. These Third-Party Models are not owned, operated, or controlled by Pawook, and their availability, performance, and specific terms of service are subject to change without notice by their respective providers. By using the Services, You acknowledge this inherent dependency and agree that Pawook is not responsible for the underlying functionality or reliability of such external models. Furthermore, You acknowledge that generative AI models may produce unpredictable, inaccurate, offensive, or infringing content. Pawook assumes no liability for the nature, accuracy, or legality of any Output generated by Third-Party Models.

6.2. User-Provided API Credentials. When You connect Third-Party Models to the Website using Your own API credentials, You bear sole responsibility for maintaining valid credentials and complying with each provider's terms of service and acceptable use policies. You are exclusively responsible for all costs and fees charged by Third-Party Model providers in connection with Your use and for ensuring You hold all necessary rights required under their licensing terms in respect of any Output generated.

6.3. Additional Model Integrations. Pawook may permit You to connect additional Third-Party Models to the Website where the technical architecture supports such integration. We shall use commercially reasonable efforts to support these connections but do not warrant the compatibility, stability, or continued availability of any model.

6.4. Service Limits and Throttling. You acknowledge that Third-Party Model providers may implement rate limits, quotas, or other restrictions beyond Pawook’s control. We shall not be liable for any degraded performance or unavailability of the Services resulting from such limitations or the exhaustion of Your Third-Party Model credits.

6.5. Modification and Discontinuation. Pawook reserves the right to update, add, or discontinue support for any Third-Party Model integration at any time to maintain system performance or regulatory compliance. In cases where We discontinue support for a previously integrated Third-Party Model, We shall use reasonable efforts to provide You with at least 15 (fifteen) days' advance notice where such notice is practicable under the circumstances. You agree that Pawook shall not be liable for any disruption, loss of functionality, or damages resulting from a Third-Party Model provider's decision to modify, restrict, or terminate its own services.

7. PAYMENT TERMS

7.1. Subscription Fees and Price Modifications. You agree to pay all applicable Subscription fees for the chosen Subscription Plan in accordance with the pricing and billing parameters displayed on the Website at the time of purchase. Pawook retains the right to periodically review and modify the pricing and terms of individual Subscription Plans, as well as to add or remove Subscription Plans at its sole discretion. Alterations in pricing do not impact Your currently paid Subscription period; You will not be subject to the revised pricing until the commencement of a new billing cycle. In the event that You disagree with the new prices introduced, You are required to cancel the relevant Subscription prior to its renewal. Users are encouraged to regularly review the Subscription Plans on the Website to stay informed about any changes.

7.2. Payment Processors. Payments of Subscription fees and any other charges are processed through designated third-party payment processors («Payment Agent»). The procedural guidelines governing payment through the Payment Agent's electronic system are subject to the rules, terms and conditions, and privacy policies established by the respective Payment Agent.

7.3. Currency Conversions. Pawook may display prices for Subscription Plans in various currencies on the Website. All transactions will be conducted in the currency specified on the Website or the associated payment platform of the Payment Agent. You bear sole responsibility for any currency conversion fees or charges imposed by Your financial institution or the Payment Agent. If a currency conversion takes place, You agree that it will be completed at the transaction exchange rate set by the Payment Agent or the relevant currency exchange, which may include a currency conversion spread applied and retained by the Payment Agent.

7.4. Automatic Charging and Overages. Subscription fees are billed strictly on a full prepayment basis at the commencement of each billing cycle. By activating a Subscription Plan, You grant Pawook (and/or its Payment Agents) a continuous and irrevocable authorization to automatically charge the recurring Subscription fees at the beginning of each renewal period.

7.5. Overage Charges. To the extent Your chosen Subscription Plan permits technical usage exceeding the allocated baseline resource quotas, You shall be fully liable for the payment of all resulting overage charges. Your continued use of the Services beyond Your allocated limits constitutes Your direct pre-authorization of the applicable overage charges.

7.6. Taxes and Place of Supply. All fees and pricing displayed on the Website are exclusive of all applicable taxes, levies, or duties imposed by taxing authorities, including Value Added Tax (VAT), unless explicitly stated otherwise. You agree to pay any such applicable taxes if applicable. You hereby confirm that Pawook and the relevant Payment Agent can rely on the name and address You provide during registration or checkout as being the place of supply for sales tax and income tax purposes, or as being the place of supply for VAT purposes where You have established Your business.

7.7. Withholding Tax. In the event You are required by applicable law to deduct and withhold any taxes on amounts payable under these Terms, any amounts required to be withheld will be promptly deducted and timely remitted by You on behalf of Pawook to the appropriate taxation authority, and You agree to provide Pawook with copies of all necessary official tax receipts. If You are required to withhold any tax for payments due, You shall gross up Your payments to Pawook so that Pawook receives the amount due in full, free of any deductions.

7.8. Failure to Pay, and Account Suspension. If Pawook is unable to successfully clear a payment from Your designated payment method, or if any invoice or accrued overage charge remains unpaid after its due date, Your access to the Account and Your technical ability to execute new Generations will be automatically suspended or restricted without prior notice. Pawook will make commercially reasonable efforts to notify You of the failed transaction.

8. REFUND POLICY

8.1. General Principles. All Subscription fees, overage charges (if any), and any other fees paid under the Agreement are final and strictly non-refundable.

8.2. No Refunds for Unused Units. Unused Generations or cloud storage allocations within a billing cycle do not entitle You to any refund, price reduction, credit, or offset against any other fees due under the Agreement. Furthermore, any commitment to a specific Subscription period provides a price fixation but does not grant a right to a prorated or full refund in the event of Your early termination of the Agreement or suspension of Your Account for a breach of these Terms.

8.3. Billing Disputes. If You wish to dispute any fee or overage charge in good faith, You must notify Us in writing within 15 (fifteen) calendar days of the invoice date. Failure to do so constitutes Your irrevocable acceptance of the charges. Notwithstanding Section 8.1, Pawook, at its sole discretion, may decide to grant a refund to a User who has subscribed to a Subscription Plan but has not utilized any part of the Services (i.e., zero Generations executed).

8.4. In the event You initiate a chargeback or payment reversal with Your payment provider without first contacting Pawook and providing a reasonable opportunity to resolve the dispute, Pawook reserves the right to immediately suspend Your Account and recover any outstanding amounts, including associated processing fees.

9. UPDATES TO THE WEBSITE AND SERVICES

9.1. Updates and Optimizations. Pawook may issue updates, patches, and optimizations to the Website and Services at its sole discretion for the purposes of functional stability, security, performance improvement, and regulatory compliance. All such updates are applied by Pawook directly to the Website infrastructure without requiring any action on the part of the User. Pawook shall notify You upon the availability of each material update, including a brief description of the changes introduced, whereas non-material updates, patches, and routine optimizations may be applied without prior notice.

9.2. Scheduled and Emergency Maintenance. Pawook shall notify You no less than 48 (forty-eight) hours in advance of any scheduled maintenance to the Website that may result in temporary unavailability of the Services. Scheduled maintenance windows shall, where reasonably possible, be planned outside of peak business hours, but in cases of emergency maintenance required to mitigate security threats, data breaches, or critical system failures, Pawook shall notify You as soon as reasonably practicable.

9.3. Availability and Outages. Pawook shall use commercially reasonable efforts to ensure the continuous availability of the Website and Services. In the event of an unplanned outage, We shall notify You as soon as reasonably practicable, use reasonable efforts to restore availability in a timely manner, and provide written confirmation upon resolution. Our availability obligations do not extend to outages caused by: (i) scheduled maintenance; (ii) unavailability or performance degradation of any Third-Party Model; (iii) Your own configuration or network conditions; (iv) unavailability of cloud infrastructure or hosting services provided by third-party infrastructure providers on which the Website operates; (v) cyberattacks where reasonable security measures have been implemented; or (vi) force majeure events.

10. CUSTOMER SERVICE

10.1. Support Channels and Cooperation. Pawook's customer service is available to assist all Users with inquiries or issues related to the use of the Services. Support can be accessed by submitting a request via email at support@pawook.ai. You are expected to cooperate with Us during the support process by providing all information reasonably necessary to reproduce or diagnose the issue, including error descriptions, logs, and screenshots.

10.2. Scope and Limitations. Support is available in connection with issues directly related to the functionality of the Website and the Services, and Pawook shall not charge additional fees for troubleshooting or incident resolution under the Agreement. Pawook shall use commercially reasonable efforts to assist You in identifying whether a reported issue originates from the Website or from a Third-Party Model and shall advise You accordingly. Where an issue is solely attributable to a Third-Party Model, Pawook has no obligation to resolve it but shall, where reasonably practicable, advise on available workarounds. Support services do not include issues arising from Your own infrastructure, network configuration, or misuse of the Website.

10.3. Availability and Response Times. Pawook commits to undertaking all reasonable and necessary measures to deliver timely support. However, no specific response or resolution timeframes are guaranteed under the Agreement, as the specific timeframe for resolution may vary based on issue complexity and the number of simultaneous support requests. Support is generally available during Our standard business hours, although We shall use commercially reasonable efforts to respond outside these hours for critical incidents that result in a complete halt of Your production operations.

11. INTELLECTUAL PROPERTY

11.1. Ownership of the Website and Services. You acknowledge and agree that the right to access the Website, its content, and the Services is provided on a Subscription basis, not sold, and Pawook retains all right, title, and interest in and to the Website, its underlying components, and any updates, enhancements, or derivative works thereof, including all intellectual property rights therein. All rights not expressly granted to You are reserved by Pawook. You acknowledge that the Website and all ideas, methods, algorithms, formulas, processes, and concepts incorporated therein are Pawook's trade secrets and proprietary property of significant commercial value.

11.2. Ownership of User Data. You retain all right, title, and interest in and to all data, content, prompts, input materials, and other information submitted by You via the Website («User Data»). You hereby grant Pawook a limited, non-exclusive, worldwide, royalty-free license to host, store, process, reproduce, and use Your User Data solely for the following purposes: (a) providing the Services, including processing prompts and input materials through integrated AI workflows to generate Outputs as directed by You; (b) technical support and troubleshooting, to the extent necessary to diagnose and resolve issues affecting Your use of the Services; (c) billing verification and usage monitoring, including tracking Generation counts and storage consumption; and (d) security and integrity of the Services, including fraud prevention and the detection of violations of the Agreement.

11.3. Use of Usage Data. Pawook may additionally collect and use usage data comprising usage metadata, interaction logs, performance telemetry, and aggregated, anonymized statistics derived from User Data to improve, maintain, and develop the Services and the underlying AI models. For the avoidance of doubt: (i) usage data used for model training and service improvement shall be aggregated and anonymized in a manner that does not identify You, or the specific content of Your prompts or Outputs; and (ii) raw User Data (including unanonymized prompts, input materials, and Outputs) shall not be used to train generative AI models without Your prior written consent.

11.4. Ownership of Outputs. Subject to Your full and timely payment of all applicable Subscription fees, Pawook assigns to You all right, title, and interest in and to the Outputs generated through the Services to the maximum extent that Pawook possesses such rights under applicable law and the terms of the respective Third-Party Model providers. You acknowledge and agree that the ownership, copyrightability, and commercial usage rights of the Output are governed by the end-user license agreements and intellectual property policies of the relevant Third-Party Model providers. In the event of a conflict between these Terms and such policies, the latter shall prevail. You are solely responsible for ensuring Your use of the Output complies with the applicable terms of each Third-Party Model provider involved in generating such Output. You acknowledge that due to the nature of generative AI technologies, Outputs generated through the Services may not be unique, and other Users may receive similar or identical results. Pawook makes no representation or warranty that any Output generated through the Services qualifies for copyright protection or any other form of intellectual property protection under applicable law. The copyrightability of Output depends on the nature and extent of human creative input and the applicable laws of Your jurisdiction.

11.5. Feedback. You may provide suggestions, comments, or other feedback regarding the Website or the Services («Feedback»). You hereby grant Pawook a perpetual, irrevocable, worldwide, royalty-free, and fully sublicensable license to use and incorporate such Feedback into the Website or Services without any obligation of compensation, confidentiality, or attribution to You.

12. CONTENT MODERATION AND INTELLECTUAL PROPERTY COMPLAINTS

12.1. User-Generated and Third-Party Content. Pawook operates as a cloud-hosted orchestration platform and does not exercise editorial control over content submitted by Users or generated through Third-Party Models. All content submitted to the Services by You remains Your sole responsibility. Pawook is under no obligation to host, retain, or serve any User Data that it determines, at its sole discretion, to violate the Agreement, applicable law, or third-party rights.

12.2. Content Reporting. If You believe that any content made available through the Services infringes Your intellectual property rights or otherwise violates applicable law, You may submit a written notice to Pawook at support@pawook.ai containing the following information:

(a) identification of the intellectual property right claimed to be infringed (e.g., copyright, trademark) and, where applicable, proof of ownership or authorization to act on behalf of the rights holder;

(b) a sufficiently specific description or identification of the allegedly infringing content and its location within the Services;

(c) Your full name, company name (if applicable), and contact details (email address and, where available, phone number); and

(d) a statement that You have a good faith belief that the use of the content identified is not authorized by the rights holder, its agent, or applicable law, and that the information provided in the notice is accurate.

Pawook will review all notices submitted in good faith and take appropriate action in accordance with applicable law. Submitting a knowingly false or misleading notice may result in liability on Your part.

12.3. Repeat Infringement Policy. Pawook reserves the right to suspend or permanently terminate the Account of any User who repeatedly infringes, or is repeatedly alleged to infringe, the intellectual property rights of third parties, regardless of whether such infringement relates to User Data submitted or Outputs generated through the Services.

13. DATA PROCESSING AND PRIVACY

13.1. Pawook recognizes the fundamental importance of protecting personal data and maintaining its confidentiality. We may receive Your personal data during Your use of the Website and the Services, as well as when You decide to contact Us directly. All such data collection, storage, and processing operations executed by Pawook in its capacity as a data controller are strictly governed by Our Privacy Policy. You acknowledge and agree that the Privacy Policy is an integral part of these Terms, and You are highly encouraged to read it to make informed decisions before utilizing the Services.

14. DISCLAIMERS

14.1. EXCEPT AS EXPRESSLY PROVIDED IN THE AGREEMENT, THE WEBSITE, THE SERVICES, AND ALL OUTPUTS GENERATED THEREIN ARE PROVIDED ON AN «AS IS» AND «AS AVAILABLE» BASIS. YOUR ACCESS TO AND USE OF THE WEBSITE IS AT YOUR OWN RISK, AND PAWOOK EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

14.2. PAWOOK MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND THAT: (A) THE WEBSITE OR SERVICES WILL MEET YOUR OR ANY THIRD PARTY’S SPECIFIC REQUIREMENTS OR ACHIEVE ANY INTENDED RESULTS; (B) THE SERVICES WILL BE COMPATIBLE OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS, OR BROWSER VERSIONS WITHOUT INTERRUPTION; OR (C) THE SERVICES WILL MEET ANY PERFORMANCE OR RELIABILITY STANDARDS, BE ENTIRELY ERROR-FREE, OR THAT ANY IDENTIFIED DEFECTS CAN OR WILL BE CORRECTED IN A SPECIFIC TIMEFRAME.

14.3. REGARDING THE RESULTS GENERATED THROUGH THE SERVICES, PAWOOK EXPRESSLY DISCLAIMS ANY WARRANTY IN RESPECT OF: (A) THE ACCURACY, COMPLETENESS, CURRENCY, OR LEGAL SUITABILITY OF ANY OUTPUT, WHICH IS PROVIDED FOR INFORMATIONAL AND CREATIVE PURPOSES ONLY; (B) THE COMPLIANCE OF THE OUTPUT WITH SPECIFIC ADVERTISING REGULATIONS, INTELLECTUAL PROPERTY LAWS OF THIRD PARTIES, OR TRANSPARENCY OBLIGATIONS IN YOUR SPECIFIC JURISDICTION UNDER THE EU AI ACT (REGULATION (EU) 2024/1689); AND (C) THE ABSENCE OF "HALLUCINATIONS" OR FACTUAL ERRORS INHERENT IN THE NATURE OF GENERATIVE ARTIFICIAL INTELLIGENCE TECHNOLOGIES. FOR THE AVOIDANCE OF DOUBT, THIS DISCLAIMER RELATES TO THE CONTENT OF OUTPUTS AND DOES NOT AFFECT YOUR OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS IN CONNECTION WITH YOUR USE OF SUCH OUTPUTS.

14.4. YOU ACKNOWLEDGE THAT THE FUNCTIONALITY OF THE SERVICES IS INHERENTLY DEPENDENT ON THIRD-PARTY AI MODELS AND EXTERNAL INFRASTRUCTURE. THEREFORE: (A) PAWOOK DOES NOT WARRANT THE CONTINUOUS AVAILABILITY, PERFORMANCE, OR CONSISTENT QUALITY OF ANY THIRD-PARTY AI MODEL INTEGRATED INTO THE WEBSITE; (B) WE ARE NOT RESPONSIBLE FOR ANY PERFORMANCE DEGRADATION OR UNAVAILABILITY CAUSED BY THE PROVIDERS OF SUCH MODELS, BY YOUR OWN API CREDENTIAL CONFIGURATIONS, OR BY YOUR INTERNAL SYSTEMS OR INFRASTRUCTURE; AND (C) PAWOOK DISCLAIMS ANY LIABILITY FOR ISSUES ATTRIBUTABLE TO INTERNET CONNECTIVITY, DNS INFRASTRUCTURE, OR NETWORK CONDITIONS OCCURRING OUTSIDE OF PAWOOK’S OWN INFRASTRUCTURE PERIMETER.

14.5. THE WEBSITE AND SERVICES MAY NOT BE AVAILABLE IN ALL LANGUAGES OR ALL COUNTRIES. PAWOOK MAKES NO REPRESENTATION THAT THE SERVICES ARE APPROPRIATE, ACCURATE, OR AVAILABLE FOR USE IN ANY PARTICULAR LOCATION. SOME JURISDICTIONS AND APPLICABLE LAWS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES, SO SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU IN THEIR ENTIRETY.

14.6. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. IN SUCH CASES, THE DISCLAIMERS IN THIS SECTION SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

15. LIABILITY; LIMITATION OF LIABILITY

15.1. Each Party shall be held responsible for fulfilling its respective contractual obligations under the Agreement in accordance with applicable legislation. However, You expressly acknowledge that Your use of any aspect of the Website and the Services is conducted entirely at Your own risk, and Pawook cannot and does not accept any liability in respect of any business activities, compliance failures, or decisions You undertake through the use of the Website or Services.

15.2. The User shall be solely responsible for ensuring that all User Data provided to Pawook are accurate, complete, current, and truthful. Pawook shall not be liable for any failure to deliver Services or improper provision of the Services, delays, or inaccuracies arising from incomplete, outdated, or misleading information provided by the User, and the User assumes full responsibility for any consequences, claims, or liabilities arising from the submission of inaccurate, incomplete, or misleading materials.

15.3. Pawook shall not be liable for any third-party services, products, or systems integrated into Your use of the Services, including but not limited to the failure, downtime, or performance degradation of any Third-Party Model. Pawook does not control or guarantee the accuracy, functionality, or security of such third-party systems, and Pawook shall have no liability for any such issues, delays, or damages.

15.4. The User shall be responsible for the timely payment of all fees associated with the Services. Pawook shall not be liable for any failure to perform, delay, or limitation of access to Services caused by the User's failure to make timely payments or comply with financial obligations.

15.5. Pawook shall not be held liable for any failure to perform Services or delays resulting from events outside of its reasonable control, including but not limited to natural disasters, acts of God, government actions, cyberattacks, systemic internet outages, or the generalized unavailability of Third-Party Model providers. You agree to hold Pawook harmless from any damages, losses, or liabilities arising from such force majeure events.

15.6. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT (INCLUDING NEGLIGENCE), CONTRACT, STRICT LIABILITY, OR OTHERWISE, SHALL PAWOOK, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND. THIS ABSOLUTE EXCLUSION INCLUDES, BUT IS NOT LIMITED TO, LOSS OF COMMERCIAL PROFITS, LOSS OF REVENUE, LOSS OF PROPRIETARY DATA, LOSS OF BUSINESS GOODWILL, INTERRUPTION OF WORKFLOWS, OR LOSS OF ANTICIPATED BUSINESS OPPORTUNITIES, EVEN IF PAWOOK HAD BEEN EXPRESSLY APPRISED OF, OR REASONABLY COULD HAVE FORESEEN, THE POSSIBILITY OF SUCH DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE WEBSITE.

15.7. WITHOUT LIMITING ANYTHING SET FORTH IN THESE TERMS, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PAWOOK'S ENTIRE LIABILITY TO YOU ARISING OUT OF, RESULTING FROM, OR IN ANY WAY CONNECTED WITH OUR PERFORMANCE UNDER OR BREACH OF THE AGREEMENT SHALL IN NO CASE EXCEED THE GREATER OF: (1) THE TOTAL FEES YOU PAID TO PAWOOK HEREUNDER DURING THE 12 (TWELVE) MONTHS PERIOD IMMEDIATELY PRECEDING THE ACT GIVING RISE TO THE LIABILITY; OR (2) EUR 500 (FIVE HUNDRED EUROS). THE LIMITATIONS AND EXCLUSIONS SET FORTH IN THIS SECTION SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY WHICH CANNOT BE CONTRACTUALLY EXCLUDED UNDER APPLICABLE STATUTORY LAW, INCLUDING LIABILITY FOR WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR DEATH OR PERSONAL INJURY DIRECTLY CAUSED BY PAWOOK'S PROVEN NEGLIGENCE. THIS FINANCIAL CAP SPECIFICALLY APPLIES ONLY TO PAWOOK'S LIABILITY AND DOES NOT LIMIT YOUR INDEMNIFICATION OBLIGATIONS ARISING UNDER THESE TERMS.

16. INDEMNIFICATION

16.1. You agree to defend, indemnify, and hold Pawook harmless, including Our officers, directors, employees, agents, subcontractors, licensors, and suppliers, from and against any claims, actions, or demands, damages, losses, liabilities, judgments, settlements, costs, or expenses (including reasonable attorneys' fees, expert witness fees, and any regulatory fines or penalties) arising directly or indirectly from or relating to: (a) the breach of the Agreement by You or anyone using Your Account; (b) any claim, loss, or damage experienced from Your use or attempted use of the Website and/or the Services; (с) Your violation of any applicable law or regulation, including the EU AI Act; (d) the nature or content of User Data submitted to the Website; (e) Your use, publication, or distribution of Output, including claims of copyright infringement or violation of advertising laws; (f) Your breach of any Third-Party Model provider's terms of service; or (g) Your failure to comply with applicable AI transparency or disclosure obligations regarding generated content.

16.2. Pawook reserves the right, at Your expense, to assume the exclusive defense and control of any demand, claim, or action arising hereunder or in connection with the Website and/or the Services and all negotiations for settlement or compromise. You agree to fully cooperate with Us in the defense of any such demand, claim, action, settlement, or compromise negotiations, as requested by Us. Pawook will use reasonable efforts to notify You of any such claim, action, or proceeding upon becoming aware of it.

16.3. If You are prohibited by law from entering into the indemnification obligation above, then You assume, to the extent permitted by law, all liability for all claims, demands, actions, losses, liabilities, and expenses (including attorneys’ fees, costs, and expert witnesses’ fees) that are the stated subject of the indemnification obligation above. This indemnification provision shall survive the termination or expiration of the Agreement and Your use of the Website and Services.

17. TERM; TERMINATION

17.1. Effective Date and Term. The Agreement and these Terms shall take effect upon Your acceptance (including through registration of an Account) and shall remain in full force and effect until Your Subscription is canceled or the Agreement is otherwise terminated in accordance with this Section. You are bound by these Terms whenever You access the Website or maintain an active Account, regardless of the frequency of use.

17.2. Termination by the User. You may terminate the Agreement and cancel Your Subscription at any time through Your Account settings (to the extent such functionality is technically implemented and operational) or by providing written notice to Pawook via email at support@pawook.ai. Such cancellation will take effect at the end of Your current billing cycle.

17.3. Termination and Suspension by Pawook. Pawook reserves the right to suspend or restrict Your Account, or terminate the Agreement for cause with immediate effect, if: a) You breach or violate any provision of these Terms or the Agreement; b) We are required to do so by law, regulation, or a governmental authority; c) Pawook reasonably determines that Your continued use poses a security risk, harm, or potential legal liability to the Website, other Users, or third parties; d) You become insolvent, subject to bankruptcy or liquidation proceedings, or make a general assignment for the benefit of creditors. Pawook may also terminate the Agreement for convenience upon providing advance notice if the Website and/or Services are discontinued permanently.

17.4. Effect of Termination. Upon termination of the Agreement for any reason: a) Your Account and right to access and use the Website and Services shall immediately cease; b) all outstanding fees, including any overage charges accrued up to the date of termination, shall become immediately due and payable; c) You shall be granted a period of not less than 10 (ten) business days to export User Data and Output from the Website prior to deletion; d) Pawook shall permanently delete all User Data and Output from its infrastructure within 10 (ten) calendar days following the expiry of the export period, unless a longer retention period is required by applicable law

17.5. Survival. Any termination shall not affect or prejudice any right to damages or other remedies which Pawook may have in respect of any breach that occurred before the date of termination. All provisions that by their nature are intended to survive termination shall remain in full force and effect, including but not limited to the sections entitled «INTELLECTUAL PROPERTY», «DATA PROCESSING AND PRIVACY», «LIABILITY; LIMITATION OF LIABILITY», «INDEMNIFICATION», and «CHOICE OF LAW; DISPUTE RESOLUTION».

18. CHOICE OF LAW; DISPUTE RESOLUTION

18.1. Choice of Law. The Agreement, and any non-contractual obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of Austria, excluding any conflict of law provisions that would require the application of the laws of another jurisdiction.

18.2. Dispute Resolution. In the event of any dispute, controversy, or claim arising out of or relating to the Agreement, its formation, interpretation, performance, breach, or termination: a) the Parties shall first attempt to resolve the matter through good-faith negotiations for a period of at least 30 (thirty) calendar days; b) if the dispute cannot be resolved through negotiations within the specified timeframe, it shall be finally and exclusively resolved by arbitration in accordance with the Rules of Arbitration of the Vienna International Arbitral Centre (VIAC); c) the number of arbitrators shall be one, to be appointed in accordance with the Vienna Rules; d) the language to be used in the arbitral proceedings shall be English; and (e) the seat of the arbitration shall be Vienna, Austria.

18.3. Equitable Relief. Notwithstanding the agreement to arbitrate, Pawook shall have the right to seek interim injunctive relief or other equitable remedies from any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property rights, data security, or a breach of confidentiality obligations. You acknowledge that a breach of such obligations may cause irreparable harm for which monetary damages alone would be an inadequate remedy.

18.4. Legal Fees and Costs. The prevailing Party in any arbitration or legal proceeding brought to enforce the terms of the Agreement shall be entitled to recover its reasonable legal fees, expert witness fees, and costs from the other Party. This provision is intended to be severable from the other provisions of this Section and shall survive any termination or expiration of the Agreement.

19. THIRD-PARTY WEBSITES AND SERVICES

19.1. Links to Third-Party Sites. Pawook reserves the right to post active links to websites or resources that are not maintained by Us. You acknowledge and agree that: a) Pawook does not verify, endorse, or have any responsibility for any such third-party websites, their business practices (including, without limitation, their privacy policies), or any goods or services associated with or obtained in connection with any such website; b) unless otherwise expressly provided, We make no representation or warranty regarding, and do not endorse, any linked site or the information appearing thereon; c) if You visit websites through such links, You should review their specific privacy policies, terms and conditions, and other legal documents, as Pawook is not responsible for the policies and practices of third-party companies; d) You agree that Pawook will not be responsible or liable in any way for the accuracy, relevancy, copyright compliance, legality, or decency of material contained in any site linked from the Website.

19.2. The Services operate as an orchestration layer integrating multiple independent Third-Party Models which are governed by their respective providers' terms and conditions. Pawook acts as a technical intermediary, whereas the performance, safety filters, and legal alignment of the underlying Third-Party Models remain the responsibility of their respective developers; where You connect Third-Party Models using Your own API keys, You bear sole responsibility for compliance with those providers' terms, all associated costs, and ensuring You hold necessary rights for the Output.

20. CHANGES TO THE TERMS

20.1. Pawook may update or modify these Terms at any time to reflect changes to the Website, Services, internal practices, policies, or applicable law.

20.2. Modifications and updates to these Terms will be effective upon: a) the posting of a new version of the Terms on the Website, or notice provided via email to the address associated with Your Account; b) Your subsequent use of the Website and/or Services following such posting or notification.

20.3. It is Your responsibility to review these Terms and the Website from time to time for any changes. Your access and continued use of the Website and/or Services following any modification will signify Your assent to and acceptance of the revised Terms. If You object to any revision, You must immediately discontinue all use of the Website and Services.

21. MISCELLANEOUS

21.1. Entire Agreement. These Terms, together with the Privacy Policy, and any additional schedules or annexes (if applicable), constitute the entire Agreement between You and Us pertaining to the subject matter hereof and supersede all prior discussions, communications, understandings, or agreements, whether written or oral, between the Parties relating to the subject matter. By using the Website and the Services, You acknowledge and agree that no reliance has been placed on any representations, warranties, or statements not expressly set forth in these Terms or additional agreements explicitly confirmed in writing. Any rights not expressly granted by these Terms are reserved to Pawook.

21.2. No Waiver. A delay in exercising, or failure to exercise, any right or remedy in connection with the Agreement shall not operate as a waiver of that right or remedy. The waiver of a right to require compliance with any provision of these Terms in any instance shall not operate as a waiver of any further exercise or enforcement of that right. No waiver in connection with these Terms shall, in any event, be effective unless it is in writing and refers expressly to this clause.

21.3. Severability. If any provision of the Terms is at any time held by a court or arbitrator of competent jurisdiction to be void, invalid, or unenforceable, then it shall be treated as changed, reduced, or eliminated only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these Terms, which shall continue in full force and effect.

21.4. Assignability. You may not assign or transfer these Terms or any of Your obligations, rights, or interests provided herein, by operation of law or otherwise, without Our prior written and explicit consent. You agree that the Agreement between You and Us in general may be assigned by Us, at Our sole discretion and without notice or consent, to any third party.

21.5. Notices. Any notice or other communication under these Terms shall be in writing and deemed given and received when sent by email. All notices from Us shall be sent from an official email address associated with the domain pawook.ai. For notices from the User, the notices must be sent from the email address provided by the User during Account creation. By providing Your contact information, You expressly authorize Us to contact You using such details for purposes including, but not limited to, notifying You of any data security incident, data breach, or other matters where We are required by law to provide You with notice.

21.6. Language. These Terms and any directly or indirectly related documents are drawn up in English. Any translation may be provided solely for Your convenience and is not intended to modify the terms of the Agreement. In the event of a conflict between the English version of the Terms and a version in a language other than English, the English version shall prevail.

22. CONTACT US

22.1. If You have any questions, doubts, or suggestions regarding the Terms and/or the Services, You may contact Us for assistance at: support@pawook.ai.